Janet Smith
Vice President of Operations, 20 years experience
How does she do it? “Creativity and flexibility are key in maintaining the balance of business and relationships. You’ve got to let customers know what to expect. It’s my job to set the tone for how the customer/vendor relationship will work. I do that by letting my customers know that O’Hare can do just about anything necessary to make sure they are happy with the service as long as they are willing to be partners in the process, being creative right along with us in finding solutions.”
Janet is considered by her team members to be the “conduit” of the O’Hare organization. Not only does she run the day to day operations of the overall business, but, once the customer signs the initial contract she, along with Records Manager Sherri Brom, is responsible for making sure the customer’s needs are met and that the relationship gets built and remains solid.
How does she do it? “Creativity and flexibility are key in maintaining the balance of business and relationships. You’ve got to let customers know what to expect. It’s my job to set the tone for how the customer/vendor relationship will work. I do that by letting my customers know that O’Hare can do just about anything necessary to make sure they are happy with the service as long as they are willing to be partners in the process, being creative right along with us in finding solutions.”
Sherry Brom
Records Manager, 10 years experience
As well as Sherri’s years of focused success in the record retention industry, she also has significant experience in the moving and storage business. This background has served her and our clients well in managing projects where record retention was only one part of a customer’s storage need. Her take on O’Hare’s success: “Shared knowledge and expertise… develop partnerships with your customers, teach them your business and learn theirs, it increases understanding of what needs to be done, and increases the chances of maintaining the long-term relationship. Just show your customers you care.”
Use This Simple Contact Form to Get in Touch!